CX Review

Learn Something New

A ready to use conversation analytics platform developed on the latest IBM Watson technology. Delivers superior quality assurance, regulatory compliance. The Platform identifies customer and agent vulnerability, fraud and provides powerful customer insights.

"Since we started working with CXReview, we’ve gone from 2% to 100% monitoring. Almost immediately we started seeing improvement in our collection rates and reduction in the number of legal claims, both of which contribute to our profitability"

Anil Wadhwa, CEO of ExpertSource

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IBM Watsonx.AI

Strategic partnership brings the “best in class” AI technology to CXReview.

CXreview Knowledge Catalogue

CXreview Knowledge Catalogue

Comprehensive knowledge of contact centre operations built over 20 years of experience

Embedded In Your Customer Conversations

Embedded In Your Customer Conversations

Invaluable insights reside in customer conversations. CXReview helps you find them.

For your call centre operations

Product Managers

Learn something new.

Call Centre Managers

Drive efficiency in service delivery.

Team Leaders

Reduce administration to make more time for the agents.

Customers

Consistent and reliable service from trusted company.

Agents

More time to focus on positive customer experience.

Quality

Redefining Quality checker to Quality improvers.

Supporting The Need

Quality

Automated checks on prompt responses, effective communication, problem resolution, customer satisfaction, and continuous improvement.

Compliance

Ensure adherence to regulations, data protection, accurate reporting, ethical practices, and consistent monitoring to ensure legal standards.

Vulnerability

Using AI to spot signs of vulnerability in customers and agents. Guiding organisations to meet their regulatory obligations.

Fraud Detection

Fraud Detection

Protecting customers against cyber criminals, highlighting events leading to theft from the company and its’ customers.