Quality of Service
CXReview is an advanced Conversational AI and Analytics Platform revolutionising customer service in contact centers with CXR-Platform.
The facility to monitor 100% of all conversations, checked against a comprehensive set of best practice quality markers, delivered through CXR-KC, will demonstrate immediate results
Improved Customer Satisfaction
With real-time insights supporting agents to deliver a more personalised service leading to customers receiving faster, more accurate, and empathetic engagement.
Enhanced Agent Performance
Continuous and immediate feedback from an automated quality monitoring, with accuracy, helps agents improve their skills and deliver better service. A Self-help platform avoids difficult conversations leading to less churn through greater job satisfaction.
Operational Efficiency
Automating quality monitoring and predictive analytics greatly reduces the need for manual oversight, allowing management to focus on strategy, from service performance, product design to customer engagement
Scalable Solution
CX-Platform is designed to handle large volumes of data across multiple channels, ensuring consistent service quality is maintained for all sizes of contact centre, running multiple projects.
Cost Savings
CX-QoS quality checks reduces cost by eliminating 90% of manual reviews, increasing efficiency by delivering results within minutes, consistent checking of conversations and ultimately enabling faster issue resolution, leading to significant operational savings.
