Fraud Detection
CXR-FD serves as a critical component in safeguarding call centres against criminal activities, ensuring that customer interactions remain secure and protected from fraudulent attempts
Benefits
Proactive Fraud Prevention
CXR-FD’s real-time monitoring and risk scoring enable contact centre organisations to act swiftly against potential threats, preventing fraud before it occurs.
Improved Agent Support
Automating the detection of suspicious activity and providing real-time alerts, CXR-FD releases the agents to focus of customer service and providing alerts to mitigate fraud-related challenges.
Compliance
Ensuring that fraud prevention practices comply with legal and regulatory requirements, reducing the risk of non-compliance penalties.
Data-Driven Insights
Providing valuable insights into fraud patterns and trends, helping to continually improve security measures and fraud prevention strategies.
Enhanced Security
Through detection and prevention of fraud in real time, CXR-FD protects customer information and account security, protecting against risk of financial losses and reputational damage.
Key Features
- Real-Time Fraud Detection
- Sensitive Information Scanning
- Behavioural Analysis and Anomaly Detection
- Risk Scoring and Alerts
- Authentication and Verification Checks
- Transaction Monitoring
- Historical Data Analysis
- Compliance and Reporting
- Integration with Security Systems
