Generative AI
WatsonX.AI powers CXReview providing the flexibility and creativity of generative models that are needed to deliver efficiency in Call centre operations using AI.
WatsonX Core Strengths that underpins CXReview
Advanced Natural Language Understanding
Comprehending and generating human-like text, enabling more natural and engaging interactions.
Customisation and Control
Fine-tune generative models to ensure that outputs are aligned with brand voice, industry standards, and ethical guidelines.
Scalability and Integration
Designed for enterprise use, offering seamless integration with existing systems and the ability to scale as needed.
Data Privacy and Security
Enterprise-grade security, ensuring that sensitive data used in AI models is protected, addressing key concerns around data privacy and compliance.
Governance
Enforcing compliance, transparency and ethical use across the AI lifecycle.
AI-Augmented Creativity
Brainstorming, creating personalised content, and innovating new product ideas, enhancing creativity and productivity.
