CXReview are exhibiting at the International Cyber Expo
Register at https://www.internationalcyberexpo.com/exhibitors/cxreview?&azletter=C&searchgroup=libraryentry-exhibitors
Come and see us at : Stand: DSIT Pavilion, L100/6
We will be showing how CXReview is providing protection against social engineering crime using the latest AI technology from IBM.
Come and listen to our Cyber security partner, Oliver Hoare on
Date: 24 September 2024
Time: 17.15 – 17.25
Location: Tech Hub Stage
Session Title: Social Engineering in Contact Centres: A Quick Guide to Recognising and Preventing Attacks
Overview:
In this 10-minute session, we will provide an essential overview of social engineering crimes specifically targeting contact centres. With the increasing sophistication of cybercriminals, contact centres are a critical frontline where sensitive customer data can be compromised. This session will quickly highlight the main threats, how they manifest, and key steps to mitigate these risks.
Key Points covered:
- What is Social Engineering?
- Brief definition and examples relevant to contact centers, such as phishing, vishing, and impersonation.
- Why Contact Centers Are Targets
- A quick overview of the vulnerabilities in contact centres that social engineers exploit, focusing on human factors.
- Recognizing Social Engineering Tactics
- Fast identification of common tactics used by criminals in real-time interactions with contact centre agents.
- Preventing and Responding to Attacks
- Highlighting immediate actions that agents and supervisors can take to prevent or respond to social engineering attempts.
Target Audience:
Management who need a quick, practical understanding of the risks and immediate steps to counteract social engineering.
Session Objective:
To provide a rapid, actionable overview that equips participants with the knowledge to quickly identify and respond to social engineering threats, thereby enhancing the security posture of their contact centres.